Stain Doctors FAQ

Welcome to Stain Doctors, your go-to experts for pristine carpet and upholstery care in Illawarra NSW. We understand you may have questions about our services and we're here to provide clear and concise answers. Below are some of the most frequently asked questions by our customers:

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About Our Services

  • What makes Stain Doctors different from other cleaning services?

    Stain Doctors sets itself apart through our commitment to using eco-friendly cleaning products, state-of-the-art cleaning technology, and our expertise in handling a wide range of stains and cleaning challenges. Our team is dedicated to providing personalized service that meets the unique needs of each client.

  • Are your cleaning products and methods environmentally friendly?

    Yes, we prioritize the health of our planet and your family by using safe, non-toxic, and eco-friendly cleaning solutions. Our methods are designed to achieve superior cleanliness without harming the environment.

Booking and Service Procebbss

  • How far in advance do I need to book a cleaning service?

    We recommend booking at least one week in advance to ensure your preferred date and time are available. However, we understand emergencies happen, so we do our best to accommodate last-minute requests based on our current schedule.

  • Can Stain Doctors clean antique or specialty rugs?

    Absolutely. Our technicians are trained to handle various types of rugs, including antique and specialty rugs, with the care and specific cleaning methods they require. We recommend discussing your rug's specific needs with us during booking.

After Service Care

  • How can I maintain my carpet after professional cleaning?

    To keep your carpets looking their best, we recommend vacuuming at least once a week, addressing spills quickly to prevent staining, and avoiding wearing shoes on the carpet. We can provide specific care instructions based on your carpet type following our service.

  • What should I do if a stain reappears after cleaning?

    A: On rare occasions, some stains may resurface due to 'wicking' from the carpet backing. If this happens, please contact us. We offer a satisfaction guarantee and will happily revisit your property to address the concern at no additional charge.

Safety and Assurance

  • Are your cleaning methods safe for pets and children?

    Yes, the safety and well-being of your family and pets are our top priority. Our cleaning solutions and methods are safe, non-toxic, and designed to minimize risk, ensuring a healthy environment for everyone.

  • Do you offer a guarantee on your cleaning services?

    Yes, we stand behind our work with a satisfaction guarantee. If you're not completely satisfied with our cleaning services, please contact us within 48 hours of service completion, and we will make it right.

Contact and Support

  • How can I provide feedback on the services received?

    We welcome your feedback as it helps us improve and serve you better. You can provide feedback by calling us, sending an email, or filling out the contact form on our website.

  • Who can I contact for more questions?

    For more inquiries or detailed information, please contact our customer support team via our website. We're here to assist you with any questions or concerns you might have.